Privacy Policy

1. Introduction

Lucid Orchid Inc. ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lucidorchid.com or engage with our services.

We are headquartered in Richmond Hill, Ontario, Canada, and we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

Contact Form Data

When you submit an inquiry through our contact form, we collect the information you provide, including your name, email address, phone number, company name, and message content. This information is collected with your consent and is necessary to respond to your inquiry and provide information about our services.

Technical Data

When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring website, pages visited, and the date and time of your visit. This information helps us understand how visitors use our website and allows us to improve your experience.

Security Verification Data

Our contact form uses Cloudflare Turnstile to verify that submissions are made by real users and to protect against spam and abuse. Turnstile may collect technical data such as browser characteristics and interaction patterns to perform this verification. This data is processed by Cloudflare in accordance with their privacy policy.

Cookies and Analytics

We may use Cloudflare Web Analytics or similar privacy-focused analytics tools to understand website traffic and usage patterns. These tools are designed to respect user privacy and do not use cookies for tracking purposes. Any analytics we employ are configured to collect aggregated, anonymized data rather than personal information.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and communicate with you about our services, we use the contact information you provide. To deliver and improve our IT services, we may use information about your business and technical requirements. To enhance your website experience, we analyze aggregated usage data to optimize our website's performance and content. For marketing communications, with your explicit consent, we may send you information about our services, industry news, or promotional offers. You can withdraw this consent at any time.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

With service providers who assist us in operating our website and delivering our services, such as Cloudflare for website security and performance. These providers are contractually obligated to protect your information and use it only for the purposes we specify. When required by law, we may disclose your information if required to do so by law, regulation, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL protocols, secure hosting infrastructure with regular security updates, access controls limiting who can view personal information, and regular security assessments and monitoring. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have certain rights regarding your personal information. You have the right to access the personal information we hold about you and to receive information about how it has been used and disclosed. You may request that we correct any inaccuracies in your personal information. You may withdraw your consent for us to collect, use, or disclose your personal information, subject to legal or contractual restrictions. If you are not satisfied with how we handle your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for as long as reasonably necessary to respond to your inquiry and for follow-up communications. If you become a client, your information will be retained in accordance with our client data retention policies and any applicable legal requirements. Technical and analytics data is retained in aggregated, anonymized form and does not identify individual users.

8. Cookies and Tracking Technologies

Our website uses minimal cookies and tracking technologies. We prioritize privacy-respecting analytics tools that do not require cookies for basic functionality. Any cookies used are essential for website operation or security purposes. We do not use third-party advertising cookies or tracking pixels. Your browser settings allow you to control cookie behavior, including blocking or deleting cookies. Please note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites, such as our social media profiles or partner organizations. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our website and services are intended for businesses and individuals of legal age to enter into contracts. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

We will respond to all privacy-related inquiries within 30 days, as required by PIPEDA.